## Overview The Saccharum Hotel Resort & Spa is a 4 star hotel overlooking the sea and near the Marina of Calheta, designed in a natural and scenic setting of exceptional quality, which allows one to simultaneously enjoy being close to the sea and the mountain. The rooms of the hotel are spacious and can offer a relaxing atmosphere. Among the hotelas services there is a Spa, the massage center, gym, fitness club, three outdoor swimming pools one for children, an indoor pool, and several restaurant and bar areas including a barbeque area near the pool on the top floor. ## LocationThe property is located on Calheta Beach, between Madeira Mountains and the Atlantic Ocean, with Funchal city center being 30 km away. The nearest airport is located 45 km away. ## RoomsThe hotel has 175 rooms, 6 suites and 62 apartments. Focused especially on offering you maximum luxury, quality and comfort. Among room amenities there is air conditioning, cable/satellite Tv, coffee/tea maker, cots on request, safe, hairdryer, room service, television, telephone and Wi-Fi.## Food & DrinksThe 5 bars at the hotel are part of distinct environments where guests can relax in comfort and enjoy the superb landscape. There are also 3 gastronomy areas to choose from, one of which is a true gourmet experience.
**GUEST TRANSPORT
• Vehicle occupancy will be limited as per Government rules.
• Drivers will be wearing personal protective equipment.
• Face masks and gloves will be available to guests, as well as antiseptic solution dispensers.
• Drivers will be instructed to limit conversations to minimal.
• The vehicle will be disinfected with every arrival.
ENTRANCE
• A shoe sanitizing mat will be placed at the entrance of the hotel.
• Individual protection kits will be available to all guests.
• Luggage will be disinfected before entering the hotel.
RECEPTION
• Separated check-in and check-out areas will be created.
• Antiseptic solution dispensers will be available on all counters.
• Waiting areas will have markings on the floor to maintain the mandatory social distance.
• A Guest Booklet will be provided with procedures to be complied during the stay.
• Assistance via WhatsApp will be available to facilitate minimal contact with the staff.
• All guests will be asked to complete a questionnaire, indicating the country of origin, itinerary and indication of the presence of any symptoms associated to Covid-19 in the last 14 days (subject to confirmation by the health authorities). • Pre-check-in or online check-in will be encouraged.
• High-touch surfaces and objects will be cleaned up and disinfected regularly.
PUBLIC AREAS
• Guests will be duly informed about the cleaning of public areas.
• Cleaning and disinfection of high-touch surfaces in public areas will be carried out regularly, with appropriate products. This includes handrails, elevator floor buttons, counters, door and window handles, washroom taps, among others.
• Ventilation procedures in public areas will occur 3 times a day, ensuring indoor air quality.
• All public toilets will be equipped with antiseptic solutions for hand hygiene and disinfection.
• Public outdoor areas, adjacent to hotels, will be disinfected at least once a week.
LIFTS
• Hand sanitiser dispensers will be available at the entrance of each lift.
• Lifts can only be used by 2 people at the same time and floors will have marking with directions to ensure appropriate social distance.
• All areas of the lift will be cleaned and disinfected hourly.
GUEST ROOMS
• Room cleaning will follow a set of rules to ensure accurate disinfection and hygiene. Procedures will be monitored by our Chief Housekeeper and appropriately communicated to guests.
• Each room will have a cleaning schedule that will be shared beforehand, so that guests can leave the room during this service.
• The “turndown” service will not be performed unless it is requested in advance.
• An anti-COVID kit (one per person) will be available in each room including mask, gel and gloves.
• Disinfectant materials will be available in addition to the existing amenities.
• Rooms will be completely cleaned with the recommended antiseptic products, after each departure.
• Alternate rooms will be allocated in order guarantee the social distance norms.
• Rooms will only be available 24 hours after the last check out.
RESTAURANTS AND BARS
•The capacity of bars and restaurants will be reduced according to the guidelines of health authorities, maintaining a minimum distance of 2 meters between tables.
• A meal rotation schedule will be established to control the number of guests in the room and avoid crowding at the entrance.
• Hand sanitiser dispensers will be available at the entrance and its use will be encouraged.
• Staff will be trained to maintain social distance in relation to guests of at least 2 meters.
• Disposable paper napkins will be used.
• À la carte menu will be preferred.
• Self-service / buffet will be avoided, however, if needed, the following measures will be compulsory: a. Serving utensils will not be allowed. b. Staff will serve guests at the buffet counters. c. During breakfast, individual packs and “grab and go” meals will be available.
POOLS, GYM AND SPA
• These areas are closed until advised to open, as per government norms.
BUSINESS CENTRE
•The capacity will be limited, based on the maximum allowed by the health authorities. Distribution of existing furniture will be reorganized.
• Each desk, equipment and working area will be disinfected after each guest leaves.
CHECK-OUT
• Regarding social distance and hygiene, the same measures applied to check-in will be adopted.
• A proforma invoice will be issued and sent by email in advance.
• Electronic payment will be encouraged and contact with the physical credit card should be avoided.
• Sanitizers will be available so that guests can disinfect the payment terminal and mobile phone.
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