Pousada Da Serra Da Estrela – Historic Hotel is a four star property located in Serra Da Estrela Natural Park, within 7 km from the centre of Covilha and 5 minutes away from Penhas da Saude. This Pousada hotel is approximately 3 hour journey from Francisco Sa Carneiro Airport. Each of the 92 accommodation is equipped with air conditioning, safe deposit box, wireless internet access, LCD TV, mini bar, work desk, satellite TV, hair dryer and private bathroom. Guests can enjoy dining in the restaurant that offers a varied menu of regional cuisine and unwind with a glass of drink at the bar. Leisure facilities include an outdoor and indoor swimming pool, Jacuzzi, gymnasium and sauna. For additional relaxation, there is also a spa that offers wellness and massage services. Skiing and other winter sports activities can be enjoyed outside the hotel.
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BEFORE ARRIVING AT PESTANA GROUP HOTELS
Before each stay, guests will receive an email from Pestana Hotel Group with
the main health and safety measures put in place in the context of the
COVID-19 pandemic.
For further information, guests are advised to visit our communication
channels: pestanagroup.com, pestana.com and the Pestana App.
ONLINE CHECK-IN (IF APPLICABLE)
• We recommend guests register their data in advance on pestana.com or
through the Pestana App as part of the online check-in process, thus avoiding
prolonged unnecessary contact at the lobby and front desk areas.
DURING YOUR STAY AT THE PESTANA HOTEL GROUP
RECEPTION
• We recommend using credit/debit cards or other electronic paying methods
for all in-house consumptions, as this will also simplify the “Express
Check-out” process.
• We have modified the check-in and check-out times, to 4PM and 11AM
respectively, allowing for the new heightened cleaning and disinfection
procedures.
• All room keys will be disinfected, as well as guest’s luggage carried to the
rooms by our hotel’s staff.
GUEST ROOMS
• Stationary and other items in the guest rooms have been reduced to a
minimum, avoiding multiple handling.
• Guests will be informed of rooms’ housekeeping protocols on arrival. Service
frequency may be reduced upon request.
• A personal protection kit, with a face mask, disposable gloves and hand sanitizer, will be available in the guest room upon arrival.
• Pestana App’s features have been extended. For instance, guests may now
order Room Service or ask for assistance through their smart phone and it
also enables access to a wide range of press titles, in partnership with Press
Reader.
BARS AND RESTAURANTS
• Service procedures have been reviewed as to limit self-service buffets and
offer alternative formats depending on the hotel, such as grab & go, take-out,
à la carte and serviced food stations.
• Table booking is now mandatory, allowing to comply with current capacity
restrictions. Reservations may be made through the Pestana App.
• Restaurant and bar menus are available on the Pestana App and on dedicated
screens. Single-use paper menus are available as needed.
BEACHES, SWIMMING POOLS AND OTHER ACTIVITIES
• Outdoor pools remain open with restrictions, following health and safety
measures issued by local authorities.
• At our beach resorts, guests may book a sunbed on the hotel's beach
concession area. In advance In order to secure its availability, guests are
required to book in advance (subject to capacity).
• We temporarily closed playgrounds, kid's clubs, gyms, spas and indoor
swimming pools. These restrictions may be gradually lifted as local situations
evolve.
• We are reviewing all activities as to comply with the maximum capacity of
each area. Whenever possible, activities will be held outdoors and avoiding
shared equipment.
• All equipment will be disinfected following each use.
3
HYGIENE AND SAFETY COMMITMENT - PESTANA HOTEL GROUP
BEFORE ARRIVING AT PESTANA GROUP HOTELS
Before each stay, guests will receive an email from Pestana Hotel Group with
the main health and safety measures put in place in the context of the
COVID-19 pandemic.
For further information, guests are advised to visit our communication
channels: pestanagroup.com, pestana.com and the Pestana App.
ONLINE CHECK-IN (IF APPLICABLE)
• We recommend guests register their data in advance on pestana.com or
through the Pestana App as part of the online check-in process, thus avoiding
prolonged unnecessary contact at the lobby and front desk areas.
DURING YOUR STAY AT THE PESTANA HOTEL GROUP
RECEPTION
• We recommend using credit/debit cards or other electronic paying methods
for all in-house consumptions, as this will also simplify the “Express
Check-out” process.
• We have modified the check-in and check-out times, to 4PM and 11AM
respectively, allowing for the new heightened cleaning and disinfection
procedures.
• All room keys will be disinfected, as well as guest’s luggage carried to the
rooms by our hotel’s staff.
GUEST ROOMS
• Stationary and other items in the guest rooms have been reduced to a
minimum, avoiding multiple handling.
• Guests will be informed of rooms’ housekeeping protocols on arrival. Service
frequency may be reduced upon request.
• A personal protection kit, with a face mask, disposable gloves and hand sanitizer, will be available in the guest room upon arrival.
• Pestana App’s features have been extended. For instance, guests may now
order Room Service or ask for assistance through their smart phone and it
also enables access to a wide range of press titles, in partnership with Press
Reader.
BARS AND RESTAURANTS
• Service procedures have been reviewed as to limit self-service buffets and
offer alternative formats depending on the hotel, such as grab & go, take-out,
à la carte and serviced food stations.
• Table booking is now mandatory, allowing to comply with current capacity
restrictions. Reservations may be made through the Pestana App.
• Restaurant and bar menus are available on the Pestana App and on dedicated
screens. Single-use paper menus are available as needed.
BEACHES, SWIMMING POOLS AND OTHER ACTIVITIES
• Outdoor pools remain open with restrictions, following health and safety
measures issued by local authorities.
• At our beach resorts, guests may book a sunbed on the hotel's beach
concession area. In advance In order to secure its availability, guests are
required to book in advance (subject to capacity).
• We temporarily closed playgrounds, kid's clubs, gyms, spas and indoor
swimming pools. These restrictions may be gradually lifted as local situations
evolve.
• We are reviewing all activities as to comply with the maximum capacity of
each area. Whenever possible, activities will be held outdoors and avoiding
shared equipment.
• All equipment will be disinfected following each use.
**Note:
On June 3rd and 4th 2023, the 29th edition of the Serra da Estrela/Covilhã Hillclimb will take place, a race that pleases the pilots of the Mountain Portuguese Championship, challenged to compete in the curves of the highest mountain range in Continental Portugal.
Please note that Guests wishing to attend the event from the Pousada should check-in by 11am on Saturday. After 12pm, to facilitate people's mobility and ensure safety conditions, the authorities will carry out severe traffic restrictions on the main access to the Pousada.**The Pousada Serra Da Estrela is a Child Friendly, Tourist hotel. The nightlife/restaurants are located in the hotel.
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