When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This beach hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.. Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a first aid kitOptional: Airport shuttle fee: USD 120 per person (one-way)Airport shuttle fee per child: USD 60 (from 4 to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.No pets and no service animals are allowed at this property.Service animals not allowed. Pets not allowedThis property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.. Professional property host/manager. Gap period enforced between guest stays - 48 hours. Property confirms they are implementing guest safety measures. Temperature checks are available to guests. Social distancing measures are in place. Staff temperature checks are conducted regularly. Property confirms they are implementing enhanced cleaning measures. Guests are provided with free hand sanitizer. Property is cleaned with disinfectant. Staff wears personal protective equipment. Bed sheets and towels are washed at a temperature of at least 60°C/140°F. Masks are available to guests. Protective clothing is available to guests. Essential workers only - NO. Property follows sanitization practices of Intertek Cristal (3rd party expert - Global). Commonly-touched surfaces are cleaned with disinfectant. No elevatorsVisa, Debit cards not accepted, Cash, American Express, JCB International, Mastercard, UnionPayEnjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.Distances are displayed to the nearest 0.1 mile and kilometer. Rwanda Tourism University College - 2 km / 1.3 mi Université Libre de Kigali - 2.7 km / 1.7 mi Gisenyi Beach - 0.7 km / 0.4 mi Nyamyumba Hot Springs - 6.4 km / 4 mi Parc National des Virunga - 9.9 km / 6.2 mi The preferred airport for Lake Kivu Serena Hotel is Kigali (KGL-Kigali Intl.) - 161.4 km / 100.3 miNear Gisenyi BeachBeach property, Business, Family property, Family, Spa property
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